MotlMD Cancellation Policy


Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request a 24 hour notice. Missed appointments, no shows or appointments canceled without 24 hour notice, will result in a charge for the full session. Monday appointments need to be canceled on the Friday prior to appointment.  A voicemail, email, or text message is sufficient as they are date and time stamped.

Assessments / Assessment Package

Cancellations made within 7 days of your assessment appointment will receive a 50% refund. Cancellations made within less than 24 hours will not receive a refund.

For both services and assessment packages: In the event of a true, unavoidable emergency, all or part of your payment may be applied to future services.


If you feel sick: Cold or Flu, Stomach, or Respiratory symptoms, Please cancel 24 hours before your appointment.

If canceled less than 24 hours before the appointment, the appointment will be charged at the full amount.

Day of Appointment

If you are more than 15 minutes late for your service, we will not be able to accommodate you.

At provider’s discretion, we may give you the rest of your allotted appointment time, but we will not extend the session time.


Cancellations made 24 hours or more in advance of treatment services (ie. Neurofeedback, Psychotherapy, Acupuncture, etc.) will be allowed to reschedule for another day.

You can self-schedule into a different appointment time/day if it is 24 hours before your appointment.You may also call or text the office to reschedule should you not be able to self-schedule.

Recurring Appointments

If you have arranged with your provider to have recurring appointments, the next recurring appointment will stay in the calendar unless otherwise specified by you.

Recurring cancellations

If three consecutive appointments are missed/canceled/rescheduled in a one month period, all future recurring appointments will be removed from the calendar until the scheduling issue is resolved.

I have reviewed and understand the above policy and agree to the terms described.

Print Name:____________________________________________________________________
Authorized Signature: ____________________________________________________________
Date: ________________

Contacts for MotlMD
Call: (916) 836-0036
Text: (916) 505-7375