Frequently Asked Questions

We don’t guess- we test. MotlMD is changing the standard for diagnostic care and treatment. Many people struggling with mental health symptoms don’t get the care they need. An overwhelming number of people are diagnosed by physicians who prescribe treatments after only a brief interview.

All prospective clients will meet with our Clinical Director for fourty five minutes to answer any questions you have and ensure our clinic is the right fit for you. During this time, we can determine which individualized assessments may be appropriate for your specific health concerns.

Our preference is to complete assessment packages in one day. The day usually begins at 9am and ends around 3:30pm, with a one hour lunch break.

If needed, assessments can be scheduled multiple days. Some diagnostic laboratory samples can be collected within the comfort of your home.

If we decide MotlMD is right for you, we require a 50% deposit before scheduling.

By email, you will receive an access link to create an account in our online portal. You will be asked to fill out online forms ASAP, completely, and truthfully.

We ask that all forms be completed at least five days prior to appointment.

Any and all previous medical records sent to MotlMD personnel~

• Any MRI/CT scans
• Blood work (within sixty days)
• List of all medications and supplements (you can take a picture and send)

It varies. See our services price list here.

For Assessment packages: one diagnostic package does not fit all clients, which is why each one is personalized based on your individual health needs and goals.

MotlMD accepts CareCredit, a credit card used to pay for out-of-pocket expenses not covered by medical insurance. Special financing options are available that you may not be able to get with other cards.

Find more information at CareCredit’s website.

Our goal is to provide personalized care without the barriers imposed by insurance companies. For this reason, we are not in-network with any insurance companies. For more information about this, view our Insurance Questions and Reimbursement page.

Upon request, we can provide you with a superbill you may submit for reimbursement. We encourage you to check with your insurance company’s customer service number on the back of your insurance card prior to scheduling to see if you are eligible for reimbursement.

No, we strongly advise to NOT use recreational drug use at least seven days before.
Let MotlMD know if any substances have been administered and/or are usually used.

You also have a digital copy that you can view in your patient portal.

Individual tests/assessments meetings will include only one provider who will share your results, interpretation of findings and any recommendations they have for your care.

Assessment packages usually take about 3-4+ weeks for all data to return and all providers to integrate recommendations.

For individual testing/assessments:

• Biopsychosocial assessment: same day
• Neuropsychiatry assessment: same day
• Traditional Chinese Medicine assessment: 1+ week
• qEEG assessment: 3-4+ weeks
• Genetic medication test: 2-3+ weeks
• Organic Acids Test (OAT): 3-4+ weeks

After the initial diagnostics and treatment planning, local clients may receive treatment at our Center.  You can view our full list of available services here.

Please note that some suggested treatments might not be available in smaller cities or remote areas. If this occurs you may need to travel to a nearby city or consider an alternative treatment. We will work with you to ensure you understand all options and how to access treatment.

Clients can always reach out in the event they have questions or need additional help- we are here for you!

View our Payment Policy here.

View our Cancellation Policy here.

We continue to monitor Covid-19 and take precautions in our office. You can find our official Covid-19 policy here.